Terms of service

Terms of Service (for German/EU Customers)

1. General Information
Welcome to Labia’s online store. By using our website and placing an order, you agree to comply with and be bound by these Terms of Service along with our Privacy Policy and Return & Refund Policy.

2. Contract Formation
Your order constitutes an offer to purchase our products. A binding contract is formed when we confirm your order by sending you an order confirmation via email.

3. Prices and Payment
All prices are shown in Euro (€) and include applicable VAT. Shipping costs are added separately during checkout. We accept payment via [list your accepted payment methods such as credit card, PayPal, etc.].

4. Shipping and Delivery
We ship within the estimated time frames specified on our product pages. Delivery times may vary due to external factors such as customs or postal delays. Risk passes to the buyer upon shipment.

5. Cancellation and Right of Withdrawal
As an EU consumer, you have the right to cancel your order within 14 days without giving reasons, subject to exceptions outlined in our Return and Refund Policy.

6. Custom and Personalized Products
Custom-made or personalized products (e.g., specially designed pendants) are exempt from the right of withdrawal unless defective.

7. Liability
We are liable for damages caused by intent or gross negligence. For slight negligence, liability is limited to foreseeable, typical damages. We are not liable for indirect or consequential damages.

8. Privacy and Data Protection
We process your personal data exclusively to fulfill your order and as detailed in our Privacy Policy, in compliance with GDPR regulations.

9. Governing Law and Jurisdiction
These Terms are governed by the laws of Germany and the EU consumer protection regulations apply. For disputes with consumers, the competent court is the consumer’s place of residence within Germany or the general courts in Berlin.

10. Contact Information
For questions regarding your order or these Terms, please contact us at labia.berlin@gmail.com